Refund policy
Last updated 1 October 2026
If GoldenStraddler isn't for you, you can have your money back within 7 days of your first payment. You don't have to give a reason.
How to ask
- Sign in to your account.
- Under Orders, click Request refund next to the order.
- We confirm by email, usually within one working day.
Can't sign in? Use the question form on the home page with your order number and the email you bought with.
What gets refunded
- Lifetime: the full amount you paid.
- Monthly: the full first payment. Later monthly renewals aren't refundable, but you can cancel at any time and keep access until the end of the month you've paid for.
The licence from a refunded order is switched off as soon as the refund is processed. The EA then stops placing new orders on your account.
How the money comes back
| You paid by | Refunded to | Usually takes |
|---|---|---|
| Card, Apple Pay, Google Pay | The same card or wallet | 5 to 10 working days |
| Bank transfer | The bank account the payment came from | 1 to 3 working days |
| Crypto | A wallet address you give us, in USDT, worth the euro amount you paid, less the network fee | 1 to 3 working days |
After the 7 days
After that, payments aren't refundable, except where the law says otherwise or if we can't provide the licence as described. If the EA doesn't run as described, contact us and we'll fix it or refund you.
Please don't use a chargeback
If you open a chargeback or bank dispute instead of asking us, the licence is paused while the dispute is open. Asking us is faster and keeps things simple for both sides.